Medical Billing can be Complex; Our Goal is to be Price Conscious and Helpful in a Challenging System.
Insurance and Cash Pricing
AIM works with many major insurance companies, but does not contract with certain payers (including United Health Care, Cigna, and Aetna) or Medicare/Medicaid, so patients with those plans must pay at the time of service.
While AIM’s team does our best to verify eligibility and assist with benefit checks, it is ultimately the patient’s responsibility to confirm coverage for Naturopathic or Acupuncture care and understand their plan details.
Concierge Care enrollment (or an administrative fee) is required for ND/Primary Care patients using insurance, and patients with out-of-network benefits or denied claims are responsible for any remaining balance.
Using Insurance Benefits at AIM
We work with many insurance plans—but not all. Here’s what you need to know to make sure your care is covered. Prices are subject to change as our cost of goods and services change. We are committed to keeping our prices among the lowest in the area. Concierge Plans cover only non-billable services.
Accepted Insurance Plans
Our providers are in-network with:
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Premera, Lifewise, Regence, Blue Cross Blue Shield (BCBS), Coordinated Care / Ambetter, First Choice, Kaiser Foundation Health Plan of WA
We do not accept:
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United Health Care, Cigna, Aetna, ASH (American Specialty Health)
Note: If you are unsure whether your plan is accepted, call our front desk team. They will be happy to help you determine the best provider based on your coverage.
Verifying Coverage
Our smart EMR system automatically checks your eligibility once your information is entered—but eligibility only confirms you’re in good standing with your insurer. It does not guarantee you have naturopathic (ND) or acupuncture benefits.
We know insurance can be confusing, and we’re here to help—but ultimately, insurance is a contract between you and your insurance company. That means:
It’s your responsibility to confirm your plan’s coverage for ND or acupuncture services.
We are legally required to follow your plan’s rules when it comes to billing.
Medicare, Medicaid & Supplementals
Unfortunately, most Medicare, Medicaid, and Medicare supplemental plans do not cover naturopathic consultations and are not accepted at AIM.
If one of these is your primary insurance, you will need to pay at the time of service.
We recommend contacting Medicare or your supplemental plan if you have questions about coverage.
If You’re Out of Network or Paying Cash
If your insurance is not one of the plans we accept, please be prepared to pay at the time of service. This includes:
Patients without insurance
Patients with out-of-network coverage only
Patients seeing an out-of-network provider for certain services (e.g., ND or acupuncture care)
Also, remember to bring your co-pay if applicable.
Out-of-Network Benefits: What to Expect
If you have out-of-network benefits and your provider is not in-network, here’s what typically happens:
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Your insurance may pay part of the visit cost.
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You will be responsible for the difference between what they cover and the total cost of the visit.
This is common with acupuncture and ND visits, as some insurers treat these as out-of-network services, even if you have coverage.
If something looks off on a bill, don’t hesitate to contact us—we’re happy to explain!
Motor Vehicle Accident (MVA) Claims
We can bill auto insurance for MVA-related visits. To do this, please:
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Provide your claim number and insurance details before your visit.
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We will bill your auto insurer directly and work with them to process your claims.
Concierge Care Requirement
All ND and primary care patients using insurance are required to enroll in our Concierge Care Program to help cover the cost of premium, non-billable services we provide, including:
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Extended visit time
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Patient coordination
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Personalized care plans
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Access to integrative wellness services
You have two options:
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Enroll in a Concierge Wellness Plan
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Or pay a $45 per-visit Administrative Fee
Office Visit Cash Pricing
If you’re not using insurance, we offer straightforward cash pricing for office visits. Prices are based on the complexity and length of the visit, following the same billing codes we use for insurance.
Typical Cash Visit Costs
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New Patient Visit (First Office Call):
$200–$360
(Lower complexity visits are closer to $200; longer, more complex cases may be up to $360) -
Follow-Up Visit (Return Office Call):
$150–$290
(Again, this depends on time and complexity of the visit)
Specialty Services
In addition to primary care and naturopathic medicine, Alpine Integrated Medicine also offers a wide range of specialty services, which are priced separately from standard office visits. These include:
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Aesthetic Services – Botox, fillers, laser treatments, Emface, Exion, etc. All about Holistic Aesthetics.
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IV Nutritional Therapy – Custom IV formulations, high-dose vitamin C, hydration drips, and more. All about IV Therapy.
Specialty services have their own pricing, which varies based on the service and formulation used. Please refer to our Aesthetics or IV Therapy pages for full pricing details or contact our front desk for a quote.
Acupuncture Cash Pricing
We provide transparent pricing for acupuncture visits for patients paying out of pocket. Like our other services, rates are based on the billing codes we would normally submit to insurance.
What’s Included in Acupuncture Charges?
Most acupuncture treatments include two needle insertion codes:
97810 – First insertion (initial 15 minutes): $98
97811 – Additional insertion(s) (each additional 15 minutes): $75
Total for Insertion Codes: $170
These charges apply to every acupuncture session, regardless of visit type.
Cash Pricing Breakdown
New Patient Visit + Acupuncture Treatment
Office Visit Charge: $200–$360 (depending on complexity)
Acupuncture Charge: $170
Total: $370–$530
Follow-Up Visit + Acupuncture Treatment
Office Visit Charge: $150–$290 (billed as needed, typically every 5th visit)
Acupuncture Charge: $170
Total: $320–$460
Acupuncture Treatment Only
Total Charge: $170
(No office visit charge included; for established patients where no reassessment is needed.)
Notes
New patients are always billed for both an initial office visit and the acupuncture treatment.
For return visits, an office visit code is occasionally added (typically every 5th session) when reassessment is needed.
If you’re unsure which charges apply to your upcoming visit, our front desk team is happy to help clarify ahead of time.
Billing FAQs
Our providers are in-network with many major insurance plans, including:
Premera
Lifewise
Regence
Blue Cross Blue Shield (BCBS)
Coordinated Care / Ambetter
First Choice
Kaiser Foundation Health Plan of WA
We do not accept the following insurance plans:
United Healthcare
Cigna
Aetna
American Specialty Health (ASH)
Medicare or Medicaid (including most supplemental plans)
If you’re unsure about your coverage, our front desk team is happy to help you determine whether your insurance is accepted and which provider is the best fit for you. Even if you’re eligible with your insurer, please confirm whether your plan includes naturopathic or acupuncture benefits, as not all plans do.
Great question! Here’s how our Concierge Care Program works in both situations:
If You Use Insurance for ND or Primary Care:
Enrollment in the Concierge Care Program is required for all ND and Primary Care patients using insurance. This program helps cover the cost of the non-billable services we provide as part of our holistic approach, including:
Extended appointment time
Personalized care coordination
Access to your provider between visits
Preventive and lifestyle support services not covered by insurance
You have two options:
Enroll in one of our Concierge Wellness Plans (monthly or annual options available)
Or pay a $45 Administrative Fee per visit
If You’re Paying Cash (Not Using Insurance):
If you’re not using insurance, Concierge Program enrollment is not required. Your visit cost already reflects the full scope of care provided, including the services that would otherwise fall outside insurance billing.
However, many cash-pay patients still choose to join a Concierge Wellness Plan to gain additional benefits, discounts, and year-round support.
Yes! Our WellnessPLUS plan gives patients cash discounts on products and services that are paid for in cash at our clinic. That includes supplements, IV Therapy, and cash acupuncture. Many patients, particularly IV Therapy patients, like this option because it results in significant out of pocket savings for them. In addition, Wellness PLUS patients get preferred scheduling, which is very valuable to some patients with particularly demanding schedules.
We understand—it can be frustrating to receive a bill when you have insurance. There are several common reasons why this might happen:
Possible Reasons You Received a Bill:
Your plan doesn’t cover naturopathic or acupuncture services.
Many insurance plans exclude or limit coverage for these services, even if you’re otherwise eligible.You haven’t met your deductible.
If your deductible hasn’t been met, you’re responsible for the full cost of the visit until it is.A service was not covered.
Some services we provide—like extended visit time, lifestyle coaching, or certain lab tests—may not be covered by your insurance.You saw an out-of-network provider.
If your provider isn’t in-network with your plan, you may owe the balance after insurance pays its portion.Your co-pay or co-insurance was due.
These are patient responsibilities under most plans and are collected at the time of service—but occasionally show up later based on your insurer’s processing timeline.Insurance denied the claim.
Sometimes claims are denied due to errors, benefit exclusions, or changes in coverage. We do our best to help resolve these when possible.
Reminder: Insurance is a contract between you and your insurance company. While we verify eligibility and assist with pre-authorizations as a courtesy, it is ultimately the patient’s responsibility to know their benefits.
If you ever receive a bill that doesn’t make sense, please reach out to us! We’re happy to review the details and explain what happened.
Yes! At Alpine Integrated Medicine, we offer two ways to make your care more financially accessible:
1. AIM In-House Payment Plans
For balances over $200, we offer short-term payment arrangements:
Split into 4 monthly payments
No interest or fees
Easy to set up with our billing team
Available for most standard visit balances
Must be arranged before your due date
Note: In-house payment plans are not available for Concierge fees or elective services like aesthetics or IV therapy unless arranged in advance.
2. Flexible Financing with Cherry
For larger purchases or elective services (like aesthetics, IV therapy, or packages), we’ve partnered with Cherry, a patient-friendly financing company that offers:
Instant approval with no hard credit check
0% interest plans for qualified applicants
Flexible terms: pay over time instead of upfront
Quick and easy application — takes less than 60 seconds
Your Health and Wellness Begins Here
At Alpine Integrated Medicine, we strive to foster health, wellbeing, and longevity for all in our community who seek wellness. With a commitment to the principles of naturopathic medicine, to collaboration, to proactive care, and to innovation, our highly trained providers seek to lead by example and facilitate healing in an integrative and personalized setting. We want to empower individuals to take control of their health and wellness, combining the best of conventional and alternative medicine.
- Monday - Friday
- 9am - 5pm
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22635 NE Marketplace Dr. #130
Redmond, WA 98053
